Personal information the App collects
At install we store your shop domain and platform access tokens (encrypted). If you contact support or use the support chat, we receive the contact details you provide.
How do we use your personal information?
- Provide and operate the services (virtual try-on generation, dashboards, API).
- Billing and subscription management.
- Support and service communications.
- Product communications and marketing to merchants (you can opt out at any time).
- Product analytics and service improvement, including dashboard session recordings.
- Security, fraud and abuse prevention, and error monitoring.
- Compliance with legal obligations.
We do not use your content, your customers’ photos, or generated images to train AI models. Photos and results are automatically deleted within one hour.
Sharing your personal information
We share personal data with the following providers, only as needed to run the service:
| Provider | Purpose | Location |
|---|---|---|
| Cloudflare (R2 Storage) | Image storage | Asia (Singapore) |
| Fashn.AI | AI image generation | Global |
| PostHog | Product analytics | Global |
| Upstash Redis | Caching | Global |
| Railway | Application hosting | Asia (Singapore) |
| Shopify | Platform and billing | Global |
| Supabase (PostgreSQL) | Database | Asia (Singapore) |
| Sentry | Error monitoring | EU (Germany) |
Informing your customers (template)
You should mention the try-on feature in your own store’s privacy policy. You can adapt this text:
Virtual Try-On. Our store uses Pomelo Labs, a virtual try-on service. If you use it, you will be asked to upload a photo, which is processed by AI to generate a try-on image after you agree on the upload screen. Photos and results are automatically deleted within one hour. No facial recognition is used and no biometric identifiers are created from your photo. We (the store) never receive access to your photos.
Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. We’ll keep you updated as it happens.
Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@pomelolabs.online.